FAQ's
Below is a list of our most commonly asked questions. If the answer you're looking for isn't here, please don't hesitate to reach out via our Contact page.
BioThane®️ is a polyester webbing with a TPU PVC coating that makes it durable, waterproof, and easy to clean. We use Beta Standard Biothane®️ that has 0.1" thickness in all width options. Beta Standard Biothane ®️ has the following break strengths:
- 1/2" width: 500lbs
- 3/4" width: 750lbs
- 1" width: 1000lbs
- 1.5" width: 1500lbs
Please reach out to us via email (guardiangear23@gmail.com) or instagram (@guardian__gear) and let us know what you're interested in. We'd love to help create a custom product to fit your needs!
Our wait time is typically 1-3 weeks, not including shipping. Once your order is complete and ready to be shipped, you will receive an email with your tracking information.
We always love finding new people who want to work with our brand. We run model searches every 4 months. Keep an eye on our instagram (@guardian__gear) for more information.
We do offer wholesale opportunities for our BioThane®️ products as well as discounts for ordering in bulk. Please reach out to us via email or message us on Instagram for more information.
guardiangear23@gmail.com and @guardian__gear
Due to the customized nature of our products, we cannot accept returns, exchanges or cancellations.
In the event that you wish to cancel your order, and not go through with purchase once your order is placed, we will charge a $10 restock fee per item. Order cancellations will be reviewed and accepted on a case by case basis. Guardian Gear reserves the right to not allow an order to be canceled. If you have any issues with your order, please let us know. We will be happy to help you anyway we can. All order cancellation requests must be submitted via our email guardiangear23@gmail.com.
Please inspect your items immediately after delivery. If you have any issues with your order, please let us know within the first 30 days of delivery. We may issue you a credit to our shop in the form of a gift card, or discount on future purchase.